Delivery, Returns & Replacements
Free standard shipping on any order. Standard Shipping is with UPS/USPS and is a 2 to 5 business day delivery. Once your item has left our warehouse, we will send you an email with tracking information.
For any delivery questions, please contact our Sales Team at firstname.lastname@example.org.
*My order hasn’t been delivered, or there has been a mistake - What can I do?
If your item has been damaged in transit, is overdue, or for any other order queries, please call our Sales Team at email@example.com. Sales team hours are 9am-5pm CDT Monday to Friday.
*Do you deliver to everywhere in the US?
You can find out if we deliver a product to your postcode when you get to the checkout page, but we do deliver to most areas of the United States.
*I’ve ordered multiple items, will they all arrive together?
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries. Please wait until your delivery due time has passed before contacting us.
*Do you have any delivery restrictions?
We do not currently offer any international delivery options outside of the United States. If you are outside of the US and wish to purchase Nextbase products, please contact our Sales Team who can advise on authorized retailers in your region: firstname.lastname@example.org.
RETURNS & REFUNDS
Returning a product if you’ve changed your mind.
If you've changed your mind and need to return an item, any product purchased directly from www.nextbase.com/ can be returned up to 30 days from purchase for refund or exchange.
In-line with our returns policy, your item(s) needs to be:
- In its original packaging with all accessories.
- With its proof of purchase
- In a resaleable condition
- You’ll also need to return any free items that came with the product.
Please note a replacement can only be arranged upon receipt of the faulty goods, unless otherwise stated.
Refunds will be processed back to the original payment method once the product is received back at our warehouse. If you paid via card, it can take up to 10 days to appear back in your account.
The postage cost of returning these item/s to us would not be refunded by Nextbase.
What counts as proof of purchase?
Any of the below:
- Confirmation email
- Email receipt
- Order number
- Bank or Card Statement used to purchase online
- In some circumstances, your email address, full postal address and full name may also be used as proof of purchase when this can be tracked via our sales system.
For any return or refund queries, please contact our Sales Team at email@example.com.
Returning a Faulty Item
If your product develops a fault within 30 days of purchase, please contact us with proof of purchase and we’ll exchange or refund it. This postage cost would be paid for by Nextbase. Please contact our Sales Team directly at firstname.lastname@example.org.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015. If something goes wrong with your camera, our Support Team is on hand to help. Our engineers are available via email at email@example.com.
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
Please see our warranty information here: https://www.nextbase.com/help-and-support/warranty-information/
We are in the process of creating a spare parts web page for your convenience. If you require any spare parts for your camera in the meantime, please contact firstname.lastname@example.org to place an order.
If you have any questions about how your product functions, you can find our manuals, software, firmware, FAQs and help videos for each product on our dedicated Support Pages. These can be found here: https://www.nextbase.com/help-and-support/
Can my camera be repaired?
If something goes wrong with your camera, our Support Team is on hand to help. Our engineers are available via email at email@example.com.