Klarna FAQs
Klarna FAQs
Klarna FAQ - Pay later in 4 interest-free installments
+ What is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
+ Am I eligible for Klarna?
To use Klarna you must be at least 18 years of age. While this option is widely promoted, Klarna payment installments are subject to your financial circumstances. When choosing Klarna payment installments, our assessment will not affect your credit rating.
+ What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 4 interest-free installments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
+ Why have I not been offered Klarna payment installments?
Although Klarnas is widely promoted it is not always universally available. The Klarna payment installments option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
+ What happens if I cancel or return my order?
As soon as Nextbase has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
+ I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/us.
+ Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/us and pay off early.
+ What happens to my statement when I've returned the goods?
Once Nextbase has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
+ I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 7-10 business days.
+ I haven't received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/us , where you will find all of your orders and payment schedule information.
+ How does Klarna work?
Klarna will allow you to spread the cost of your purchase over 4 equal payments. The payment for each installment will automatically be collected from the debit or credit card you enter at checkout. Your first installment will be collected when your order is confirmed by Nextbase and installments 2, 3 and 4 are scheduled 2, 4, and 6 weeks following your purchase. You can always monitor your payments’ schedule in the Klarna app.
+ How can I increase my chances of being accepted for Klarna?
Klarna is unique and offers payment plans based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being accepted by Klarna by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
+ Will a credit search take place against me?
Klarna may run so-called unrecorded inquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Nextbase run credit searches against you that could impact your credit rating.
+ What are my payment options with Klarna?
Klarna will allow you to spread the cost of your purchase over 4 equal payments. The payment for each installment will automatically be collected from the debit or credit card you enter at checkout. Your first installment will be collected when your order is confirmed by Nextbase and installments 2, 3 and 4 are scheduled 2, 4, and 6 weeks following your purchase. You can always monitor your payments’ schedule in the Klarna app.
+ What happens if I don't pay for my order?
Klarna will automatically attempt to collect your payment for your Klarna purchase at Nexbase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s payment plan even if you have failed to pay on time.
+ Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Nextbase. All transactions take place via connections secured with the latest industry standard security protocols.
+ Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/us .
+ I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call Nextbase to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
+ I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
+ I still have questions regarding payment, how can I get in touch?
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.