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380GW Dash Cam Support

Below you'll find everything you need for this Dash Cams, including any manuals, firmware upgrades, FAQs and tutorials.

 

380GW Dash Cam Support

Below you'll find everything you need for this Dash Cams, including any manuals, firmware upgrades, FAQs and tutorials.

 

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How can we help?

Setup & Installation help

Step-by-step instructions for quick and easy installation
View Instructions

Updating your firmware

Step-by-step instructions for quick and easy Update
Learn how to update

Downloading a video

Step-by-step instructions for quick and easy downloads
View instructions

Knowledge Base

Installing a 380GW Dash Cam in a vehicle

Install the 380GW Dash Cam by following the setup video and use the Cam Viewer app to help adjust the camera angle for the best recording view.

Fitting a Dash Cam to an electric or hybrid vehicle

Nextbase Dash Cams work with electric and hybrid vehicles using a 12V port, compatible Hardwire Kit, or OBD connection.

What do the LED lights on the 380GW & 380GWX mean?

All Dash Cam models use LED lights to show their status. The Blue, Red, and Yellow LEDs indicate different states on the 380GW and 380GWX.

What is file protection and how does it work?

File protection locks a Dash Cam video to prevent it from being overwritten when the SD card storage becomes full.

Dash Cam 'Night Vision' explained

Nextbase Dash Cams don’t use infrared night vision but capture clear footage in low light using visible light sensors.

How Parking Mode works on a Series 1 Dash Cam

Parking Mode automatically turns on the Dash Cam and records a short video when movement or an impact is detected.

Wi-Fi password for Dash Cam

Series 1 dash cams use Wi-Fi password “12345678” (shown on screen; some lack display). Series 2 need no password. Only 380GW/380GWX can change it.

How do I share my clip using the Cam Viewer app

Download clip in Cam Viewer go to Library tap Share select Private Share enter email choose options upload then share link valid for 30 days

Nextbase Service Centre Terms and Conditions (UK)

Nextbase Service Centre UK Terms and Conditions explain the full repair process, including warranty eligibility, out-of-warranty fees, inspection procedures, turnaround times, data responsibility, and return delivery policies. It outlines customer obligations, payment requirements, liability limits, and conditions for declined repairs, helping users understand their rights, costs, and what to expect when sending a dash cam for service or replacement.

Download Center

Manuals

Choose your manual from the dropdown to download.

Software

Here is the latest version of the Replay3 computer software.

Firmware

Here you can find the latest firmware.
Updating instuctions here.

Mobile Apps

The latest version of the Cam Viewer mobile app can be downloaded from the Google Play Store or Apple App Store.

Refer to the Cam Viewer App connection guide here.

Videos

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380GW Installation Video
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How To Setup Intelligent Parking Mode
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Replay 3 Software How to Edit Videos
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